Privacy Policy | Second Chances

1. Introduction

Second Chances ("we", "us", "our") is a curated marketplace for pre-loved goods. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

2. Information We Collect and Why

We collect only the information necessary to operate our marketplace. Below is a detailed breakdown of each data type, what it includes, and the specific purpose for collecting it:

Account information — your name, email address, and an encrypted password when you register. Why: to create your account, authenticate you on return visits, and identify you as a bidder or buyer.
Order information — shipping address, postcode, purchased item(s), price paid, and postage costs. Why: to process and dispatch your orders, calculate postage, and provide tracking updates.
Bid information — the items you bid on, your bid amount, and bid status (active, won, lost). Why: to run 48-hour blind auctions, notify winners, and recommend similar items if you don't win.
Wishlist data — items you save for later. Why: to let you track items of interest across sessions.
Communication — questions you ask about items and messages you send via our contact form, including your name and email. Why: to respond to your enquiries and provide customer support.
Reviews — your name, rating, and written review for items you've purchased. Why: to display verified customer feedback on product pages.
Payment data — we do not store credit card numbers. Payment is processed by Stripe. Why: to securely complete your checkout without us ever holding your card details.
Usage data — anonymised analytics about pages visited and how you interact with our site. Why: to improve website performance, fix bugs, and enhance the shopping experience.

3. How We Use Your Information

To process and fulfil your orders, including dispatch and tracking.
To communicate with you about your orders, bids, and auctions.
To respond to your questions and provide customer support.
To improve our website, products, and services.
To send you occasional updates and promotional content (you can opt out at any time).

4. Payment Processing

We use Stripe to securely process payments. We do not store your credit card details — payment information is handled directly by Stripe and is subject to their privacy and security policies.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers, strictly to the extent necessary to fulfil your orders and operate our business. The specific third parties we share with are:

Stripe (payment processing): receives your transaction details and email to securely process payments. Stripe handles your card information directly — we never see or store it. See Stripe's Privacy Policy.
Postal / courier services: receive your name, shipping address, and postcode to deliver your parcel. Tracking numbers are shared back to us so we can keep you informed.
Email delivery provider (Resend): receives your email address and the content of order confirmations, auction notifications, and support replies so we can send them to you.
Analytics providers: may receive anonymised, aggregate usage data to help us understand site performance. No personally identifiable information is shared for this purpose.

We may also disclose your information if required to do so by law, or to protect the rights, property, or safety of our business, our customers, or others.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. You can also update your account details or close your account at any time through the Settings page.

8. Account Deletion

If you choose to delete your account, we will remove your wishlist and reviews. Your order history is retained but anonymised for record-keeping purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.